At Hot Sale Golf Shop, we’re passionate about helping golfers find the perfect equipment for their game. Our shipping and returns policies are designed to give you confidence in your purchase while ensuring a smooth experience from checkout to delivery.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
International Shipping
We ship globally (excluding some Asian regions and remote areas). International customers are responsible for any customs fees or import taxes. Please note that international delivery times may vary based on customs processing.
Returns & Exchanges
We stand behind the quality of our golf equipment and want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re happy to help with returns or exchanges within 15 days of delivery.
Return Process
Follow these simple steps to return or exchange an item:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and product details.
- Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
- Package Your Item: Securely pack the item in its original packaging with all included accessories (grips, headcovers, etc.). Include a copy of your order confirmation.
- Ship Your Return: Mail the package to our return center at: Hot Sale Golf Shop Returns
2575 Hog Camp Road
Chicago, US 60607 We recommend using a trackable shipping service. - Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.
Refund Information
- Timing: Refunds are processed within 5 business days after we receive your return. Depending on your payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days
- PayPal: 3-5 business days
- Amount: You’ll receive a refund for the product price minus any original shipping costs (unless the return is due to our error).
- Method: Refunds are issued to the original payment method.
Exchange Information
- We’ll ship your replacement item once we receive and process your return.
- If the exchanged item has a different price, we’ll process a partial refund or charge the difference.
- Standard shipping rates apply for exchanges unless the original shipment was free.
Non-Returnable Items
For hygiene and safety reasons, the following golf products cannot be returned or exchanged:
- Golf Grips: All types including Arthritic Grips, Iron Grips, and other installed grip products
- Personalized Items: Any golf equipment with custom engravings or modifications
- Used or Damaged Items: Products not in original condition or showing signs of use
Damaged or Incorrect Items
If you receive a damaged item or incorrect product:
- Contact us immediately at [email protected] with photos of the issue
- We’ll arrange for a replacement or return at no cost to you
- In some cases, we may issue a refund without requiring return of the damaged item
International Returns
For customers outside the United States:
- You are responsible for return shipping costs unless the return is due to our error
- Customs fees are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Help?
For any questions about our shipping or return policies, don’t hesitate to contact our customer service team at [email protected]. We’re fellow golf enthusiasts and are happy to help you get the perfect equipment for your game!