At Hot Sale Golf Shop, we stand behind the quality of our golf equipment and want you to be completely satisfied with your purchase of clubs, bags, accessories, and other golf gear. If you’re not happy with your item, we’re happy to help with returns or exchanges within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for most golf products within 15 days of delivery, provided they are in original condition with all tags attached and packaging intact. Some specialty items may have different requirements (see exceptions below).

How to Initiate a Return or Exchange

Step-by-Step Process:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all included accessories (grips, headcovers, etc.). Include a copy of your order confirmation.
  4. Ship Your Return: Mail the package to our return center at:
    Hot Sale Golf Shop Returns
    2575 Hog Camp Road
    Chicago, US 60607
    We recommend using a trackable shipping service.
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Hot Sale Golf Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Please specify]
– Preferred Resolution: [Refund/Exchange for specific product]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 5 business days after we receive your return. Depending on your payment method, it may take additional time for the refund to appear in your account:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days
    • PayPal: 3-5 business days
  • Amount: You’ll receive a refund for the product price minus any original shipping costs (unless the return is due to our error).
  • Method: Refunds are issued to the original payment method.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive and process your return.
  • If the exchanged item has a different price, we’ll process a partial refund or charge the difference.
  • Standard shipping rates apply for exchanges unless the original shipment was free.

Non-Returnable Items

For hygiene and safety reasons, the following golf products cannot be returned or exchanged:

  • Golf Grips: All types including Arthritic Grips, Iron Grips, and other installed grip products
  • Personalized Items: Any golf equipment with custom engravings or modifications
  • Used or Damaged Items: Products not in original condition or showing signs of use

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or return at no cost to you
  • In some cases, we may issue a refund without requiring return of the damaged item

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs unless the return is due to our error
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our return policy, don’t hesitate to contact our customer service team. We’re fellow golf enthusiasts and are happy to help you get the perfect equipment for your game!

Last Updated: [Insert Date]